Personio
Time Tracking
Personio's Time Tracking make it quick and simple for employees to record working hours via desktop, mobile app, or integrations, no matter where they work.
Case study: Time Tracking Balance Widget
The Challenge
Employees find it difficult to understand their progress, effectively manage their schedules, and confidently achieve their targets.
34%
Doctors don't use the app's current prescription feature
18%
Of customer requests related to personalized prescriptions
Customers
Employees
People who need to track their work hours, breaks, and overtime to ensure compliance with policies and legal regulations, while maintaining a balanced and efficient work schedule.
Status Quo
How can we improve the time tracking balances to make it clear and effective, helping users achieve their goals?
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Provide accurate time tracking data
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Display a comprehensive breakdown of time worked
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Enhance overtime management
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Ensure compliance with company policies and regulations
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Guarantee correct payment at the end of the month
Role & Responsibilities
Project Lead, Product Design, & User Research
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Leading the design process
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Develop concepts and design solutions
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Collaboration with stakeholders
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Facilitate workshops and refine ideas
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Conduct user testing
Team: 1 Project Manager, 1 Lead Developer, 1 Back-End Dev, 2 Front-End Devs, 1 Product Designer
Challenges & Constraints
How can we help employees understand their hours balance to ensure their goals and accurate payment?
Comprehensive Breakdown
Existing Usability Problems
Technology and Cross-Platform
Country Regulations
Concept 1. Step by step
Concept 2. Sidebar all in one
Evaluation
What concept enhances discoverability?
Context
Premises
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Employees are dissatisfied with how their balances are displayed, finding it confusing and inaccurate.
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They want to see only the most critical information at a glance, with the option to access more details when needed.
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Misunderstandings in balances can easily result in incorrect payments, causing frustration for employees and compliance risks for employers.
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They want to view their time off, as it directly affects their balances.
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They prefer a more visual approach to understanding their balances, rather than just numbers and text.
Data Analysis
Success metrics and outcomes
User Satisfaction (CSAT)
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Metric: Post-launch satisfaction survey results.
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Outcome: Higher satisfaction scores reflect that users find the widget intuitive and helpful.
Task Completion Rate
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Metric: Percentage of users who can accurately interpret and act on the widget’s data (e.g., knowing how much time is left or overtime earned).
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Outcome: Clear design ensures users can accomplish their goals without frustration.
Time to Information
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Metric: Average time users take to find key information (e.g., hours left).
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Outcome: Streamlined interface reduces cognitive load and speeds up information retrieval.
Error Reduction
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Metric: Fewer user-reported issues about misunderstanding tracked hours or schedules.
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Outcome: A clearer, error-proof design builds user trust and confidence.
Engagement Metrics
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Metric: Frequency of use for additional features, such as tracking customizing views.
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Outcome: Increased use of new features indicates a well-rounded, engaging tool.
Outcomes of Redesign
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Business: Enhanced compliance, reduced operational costs, and better employee time management leading to organizational efficiency.
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UX: Improved clarity, reduced frustration, and higher engagement result in a seamless and satisfying user experience.
Customer Satisfaction increased
Task completion rate higher
Time to information improved
Error reduction
Engagement increased
Learnings
Visuals enhance understanding
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Less is more: prioritizing essential information helps users focus on what matters most.
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Truly understanding employee frustrations, such as confusing labels or cluttered layouts, allows for solutions that address real pain points.
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Providing context-specific views (e.g., daily, weekly, or monthly) helps users navigate information without feeling overwhelmed.
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Collaboration ensured alignment with user and business goals.
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Iterative testing delivered a functional, user-friendly solution.
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Measuring impact validated the redesign’s success.
Reflection
What would I change in retrospect?
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Dig deeper into the complexities of overtime. Tracking and balancing it can be a real challenge, as hours quietly stack up—daily, weekly, or over any given period—only to reset, creating a constant cycle. Without a proper system, overtime management can slip through the cracks, raising issues around fairness and compliance.
Solution
Enhanced clarity in employees time tracking with a progress visualization
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Progress Visualization: A progress bar shows tracked hours, time off, and overtime, offering a clearer overview compared to the numerical display of the first widget.
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Time Breakdown: Hours are categorized into "Tracked," "Time Off," and "Overtime," improving clarity on time allocation.
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Improved Labels: Descriptive labels like "Time Tracked (This Month)" reduce confusion compared to the ambiguous terms in the first widget.
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Cleaner Layout: Information is grouped logically (progress, overtime, schedule), addressing the cluttered design of the first widget.
BONUS
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Context Highlighting: Added toggleable views ("Month/Week") new feature to help users focus on specific timeframes.
